Overview of EVG’s After-Sales service
There's almost nothing an EVG technician can't do!With a pool of some 40 field service technicians and 20 customer service staff, EVG currently provides worldwide support for more than 5000 wire processing and mesh production lines.
Our specially trained staff can install our machines and lines, commission and start up equipment, train customer personnel, hand over the line and provide additional assistance to our customers whenever our services are needed.
EVG operates a worldwide network of local sales agencies and service partners, allowing us to support our customers as soon as problems arise. Our efficient spare part management system means we can also supply spare parts for older machines and lines at short notice.
For all your queries with regard to machinery supplied by EVG, please contact our service department in writing or by phone.
E-mail: firstname.lastname@example.org or Phone: +43 316 4005 777
All your queries will be registered by our Helpdesk and forwarded to our experts, who will respond to your query as soon as possible. If need be, and depending on the equipment involved, it may also be possible to arrange an online telemaintenance session.
Contact hours for our service team
Our service department team is made up of highly qualified technicians with many years of experience in the field of technical customer service.
Our specialists can be contacted by e-mail or phone from Monday to Thursday between 7:30 a.m. and 6:00 p.m.,
and on Fridays between 7:30 a.m. and 1:00 p.m.
If required, our specialist technical departments will also be on hand to provide support.
For your queries, please use one of the following languages:
Hotline and weekend contact hours
For urgent queries, our Hotline is available on Fridays between 1:00 p.m. and 6:00 p.m.,
and on Saturdays, Sundays, and public holidays from 8:00 a.m. to 6:00 p.m.
to provide information and support for troubleshooting.
Online telemaintenance service
We are committed to continuously improving the service we provide to our customers, with the aim of ensuring optimum equipment availability. Our online service has proved very helpful, as it means problems can be quickly located and resolved as well as allowing programs and program updates to be sent out instantly.
In many cases, this can save our customers expensive visits from a service technician.
A portion of the costs for this service are passed on to our customers – we appreciate your understanding.